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Water Utility

Related Information 2007 Water Report 4310 Industrial Street Rowlett, TX 75088 972-412-6287 thejny@ci.rowlett.tx.us Patrick Baugh, Director Hours: 8 a.m. to 5 p.m.  Mon - Fri The Water Utility division of Public Works/Utilities is responsible for storing and distributing water for the City of Rowlett.  The City purchases water from the North Texas Municipal Water District, which treats the water for public use and sends it from Wylie to Rowlett.  The water district's primary water source is Lake Lavon. Click here to view the current lake level of Lake Lavon. The water that Rowlett purchases is pumped into the city's distribution system and elevated water towers by way of three water booster stations.  The city has ground storage space equal to 13.5 million gallons.  The City also has three elevated water towers that collectively provide 3.25 million gallons of storage space. Frequently Asked Questions: Water is coming out of the ground.  What should I do? Water coming out of the ground could be caused by a broken water line or ground water seepage.  Please contact Public Works/Utilities at 972-412-6287 so that a crew can be dispatched to investigate the problem. What should I do about a leak at the meter? Call Utility Billing at 972-412-6105 to report a leak at the meter.  If the leak is on the City's side of a water connection, City crews will make repairs. If the leak is on the customer's side of the connection, the customer will need to arrange to have repairs made by a party other than the City.  If a utility bill suddenly increases, it usually is due to a leak in one of the customer's private pipes.  Leaks in City-owned water pipes do not register on customers' meters. I have no water.  Whom should I contact? The usual cause of not having water is non-payment of a utility bill.  Please contact Utility Billing at 972-412-6105 for payment and reconnection information.  If Utility Billing determines that service was not disconnected for non-payment or discontinued service, that office may direct you to contact Public Works at 972-412-6287 to determine the cause of the water delivery problem. I have a leak inside my home.  Will the City repair it? Please do not call us if you have a leak inside your home.  There may be a water supply cut-off in your "stop waste valve box" by the front faucet outside your home.  If there is no cut off valve, or if you need assistance in turning off the water supply to your house, please call Utility Billing at 972-412-6105.